Error code directory
PS5 error codes
28 PS5 codes with their official meaning. For problems without a code, see the PS5 troubleshooting guide. All platforms →
28 of 28 codes
- PS5CE-108262-9The PS5 crashed while reading system software or game data.Fix →
- PS5CE-108255-1A game or app hit an error; Sony's fix is to update the game.Fix →
- PS5CE-100095-5The game failed to start; Sony's fix is to delete and reinstall it.Fix →
- PS5CE-107891-6Content isn't installing properly; delete and reinstall it.Platform guide →
- PS5CE-117773-6A general error Sony links to connection, sign-in and PS Plus checks.Fix →
- PS5CE-106485-4Problem reading system or game data; update the system software.Platform guide →
- PS5CE-100005-6The game or app can't load; delete and reinstall it, and clean the disc if it's a disc game.Fix →
- PS5NW-102636-8The connection to PlayStation Network timed out.Fix →
- PS5CE-113524-6Unable to connect to PlayStation; check status, test the connection and DNS.Platform guide →
- PS5WS-116332-6PSN access from this console may be prohibited (a console ban) or temporarily unavailable.Fix →
- PS5CE-100028-1There isn't enough free space on the PS5's SSD for the download or install.Fix →
- PS5CE-107857-8An error happened while a game or app was loading or updating.Fix →
- PS5CE-107649-7The disc you inserted holds different content from the version installed on the console.Fix →
- PS5WS-116522-7The PS5 didn't recognise the latest system software, so the update failed.Fix →
- PS5CE-107520-5The PS5 needs the latest system software before it can continue.Fix →
- PS5CE-105799-1The PS5 couldn't connect to PlayStation's servers.Fix →
- PS5CE-107938-8A game or app update failed, often because the console was turned off during it.Fix →
- PS5CE-108889-4Install the latest system software (same fix as CE-107520-5).Platform guide →
- PS5NP-102944-0Install the latest system software (same fix as CE-107520-5).Platform guide →
- PS5CE-113212-0Can't connect to PlayStation servers (same fixes as CE-105799-1).Platform guide →
- PS5NW-102265-6Can't connect to PlayStation servers (same fixes as CE-105799-1).Platform guide →
- PS5WS-116420-4Can't connect to PlayStation servers (same fixes as CE-105799-1).Platform guide →
- PS5NW-102216-2Can't connect to PlayStation servers (same fixes as CE-105799-1).Platform guide →
- PS5CE-112839-4Error connecting to PlayStation: check sign-in, go wired, restart the router.Platform guide →
- PS5NP-103047-5Server congestion: check PSN status, restart the router, try later.Platform guide →
- PS5WS-116449-5Service under maintenance: check PSN status and try later.Platform guide →
- PS5CE-100096-6App failed to load: update the system software, then power-cycle the PS5.Platform guide →
- PS5CE-100002-3Game update failed (same fixes as CE-107938-8).Platform guide →