PS5 error code
PS5 Error CE-107938-8: Failed to Update the Game
CE-107938-8 in one line: A game or app update failed, often because the console was turned off during it.
Try this first: restart the PS5, then highlight the game, press Options and choose Check for Update.
Try this first: restart the PS5, then highlight the game, press Options and choose Check for Update.
What CE-107938-8 means
PlayStation Support says: “Failed to update the application.” (official page)
Likely causes
- The PS5 was switched off or lost power during the update.
- Out-of-date system software.
- A damaged update file.
How to fix CE-107938-8, easiest first
- Restart the PS5
Power > Restart PS5. - Update the system software
Settings > System > System Software > System Software Update and Settings. - Check for the game update
Highlight the game, press Options > Check for Update. - Delete and reinstall
If it still fails, delete the game from the Home screen and reinstall it, then update. Saves are kept. - Leave the PS5 on
Don't turn it off while an update installs.
| Step | What to do | Source |
|---|---|---|
| 1 | Restart the PS5 | Official |
| 2 | Update the system software | Official |
| 3 | Check for the game update | Official |
| 4 | Delete and reinstall | Official |
| 5 | Leave the PS5 on | Official |
When to contact support
If the reinstall also fails to update, contact PlayStation Support.
CE-107938-8 FAQ
Is CE-100002-3 the same as CE-107938-8?
Sony gives both the message 'Failed to update the application' and the same fixes: restart, update the system, then delete and reinstall the game.
Sources
Other PS5 error codes
- CE-108262-9: The PS5 crashed while reading system software or game data.
- CE-108255-1: A game or app hit an error; Sony's fix is to update the game.
- CE-100095-5: The game failed to start; Sony's fix is to delete and reinstall it.
- CE-107891-6: Content isn't installing properly; delete and reinstall it.
- CE-117773-6: A general error Sony links to connection, sign-in and PS Plus checks.
- CE-106485-4: Problem reading system or game data; update the system software.
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