Switch error code
Switch Error 2155-8007: Online Feature Fails
2155-8007 in one line: An online feature failed, usually because of the connection.
Try this first: undock the console and move it within 10–15 feet of the router.
Try this first: undock the console and move it within 10–15 feet of the router.
What 2155-8007 means
Nintendo Support says: “Steps for when you are attempting to access an online feature on Nintendo Switch 2 or Nintendo Switch and the console receives the error code 2155-8007.” (official page)
Likely causes
- Weak Wi-Fi signal.
- 5G, cellular or satellite internet, which Nintendo says can cause lag and slow downloads.
- Out-of-date system software.
- A stale saved connection.
How to fix 2155-8007, easiest first
- Check your internet type
Nintendo recommends wired cable, DSL or fibre; 5G, cellular or satellite can break some online features. - Move closer to the router
Undock the console and keep it within 10–15 feet of the router while testing. - Update the system
System Settings > System > System Update. - Restart the console
Hold POWER for three seconds > Power Options > Restart. If it doesn't respond, hold POWER for 12 seconds to force it off, then turn it on. - Set up the connection again
System Settings > Internet > Internet Settings, choose your network and enter the password. - Power cycle your home network
Unplug the modem and router, wait 30 seconds, plug the modem in and wait for steady lights, then the router.
| Step | What to do | Source |
|---|---|---|
| 1 | Check your internet type | Official |
| 2 | Move closer to the router | Official |
| 3 | Update the system | Official |
| 4 | Restart the console | Official |
| 5 | Set up the connection again | Official |
| 6 | Power cycle your home network | Official |
When to contact support
If online features still fail, contact Nintendo Support.
2155-8007 FAQ
Can satellite or 5G internet cause Switch error 2155-8007?
Nintendo says 5G, cellular or satellite internet may cause lag or slow downloads that stop some online features working.
Sources
Other Switch error codes
- 2005-0003: Software can't download; usually a microSD card problem. Applies to Switch and Switch 2.
- 2110-1100: The console can't find a network matching any saved network. Applies to Switch and Switch 2.
- 2618-0513: Matchmaking failed because the network isn't suited to peer-to-peer connections.
- 2168-0002: Software closed unexpectedly, or a Switch to Switch 2 system transfer failed.
- 2162-0002: A system error; restart the console and contact Nintendo if it repeats.
- 2016-0641: A game failed to start on Switch or Switch 2.
Switch troubleshooting guide · All Switch codes · Error code directory